PRIVACY POLICY

Effective Date: July 24, 2024

Thank you for visiting ThenaWise.com (referred to as "we", "us", or "our"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, thenawise.com, including any forms or services provided through the website.

a) Company, Us, We: ThenaWise.com, operated by Golden Finch Coaching, LLC operates the Site and provides the Services. References to Alexis Luscutoff, Company, Us, We, Our, or Ours refer to the Company and its affiliates.

b) You, User, Client: You are the user of the Site and will be referred to as You, Your, Yours, or as User or Client throughout this Privacy Policy.


1. INFORMATION WE COLLECT

We may collect personal information from you when you voluntarily submit it to us, such as when you subscribe to our newsletter, fill out a contact form, or engage with us for therapy, coaching, or consulting services. The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Address (if provided)

  • Other information you voluntarily provide

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Purchases

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) will also collect payment information from you. You can read their privacy policy at their privacy policy URL.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Form Block Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We may also share this information with Google for storage.

Membership site subscribers

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Use of Share Buttons

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: [LIST SERVICES]. If you click a share button, these third parties may receive your personal data, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

Use of Blog Comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Abandoned Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

  • The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, who referred you)

  • Files you uploaded

We share this information with Squarespace and Calendly, our scheduling service provider, so that they can provide online booking services to us.

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect from you in the following ways:

  • To provide and personalize our services to you

  • To communicate with you, including responding to inquiries and requests

  • To send you newsletters, marketing communications, and updates about our services (you may opt-out of receiving these communications at any time)

  • To improve our website and services

  • To comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. DATA SECURITY

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. HIPAA DISCLAIMER

Past, current, and potential clients – please note that submitting personal information via our website, including subscribing to our newsletter, may not be HIPAA compliant. While we take reasonable measures to protect your information, we cannot guarantee HIPAA compliance for information submitted via our website.

6. YOUR CONSENT

By using our website and providing us with your personal information, you consent to our Privacy Policy and the collection, use, and disclosure of your information as described herein.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any changes to this Privacy Policy will signify your acceptance of those changes.

10. CONTACT US

If you have any questions about this Privacy Policy, please contact us at www.thenawise.com/contact or email alexis@thenawise.com.